Refund Policy

We are confident enough that you are going to love your new Biomagna pro® device, that´s why BIOMAGNA®, LLC Offer a 60-day money-back guarantee, which starts from the day that you’ve received your device. If you are not satisfied with the results, send us your Biomagna-pro® back for a full refund.

To request a refund, please contact the clients support and they will process your request within two (2) business days, this usually involves the customer answering several questions and following the support persons directions for testing the product in question days. Then you will receive a return merchandise authorization “RMA number and document. After receiving the RMA number and document. The device must be shipped within an appropriate timeframe of five (5) days after receiving the aforementioned files.

There are some rules to be followed in the refund process: a) a tracking number for the return shipment must be sent to – Biomagna®, LLC does not cover return shipping costs; b) Biomagna®, LLC does not cover any other charges that may come from return shipping such as customs duties or handling charges; c) The device must be shipped within 5 days of receiving the RMA number or document; d) The device must come in its original packaging, it is important to mail all the original boxes, manuals, and any other items along with the product; e) The device must be shipped together with all of its accessories; f) The device must be undamaged and in pristine condition, g)the customer writes the RMA number on the outside of the box that the product is being shipped in.. BIOMAGNA®, LLC reserves the right to refuse or return devices not sent in compliance with the rules stated above and charge the customer all processing, shipping and handling charges.

Refunds will be issued based on the payment method used for the initial payment and may take three to ten (3-10) business days to appear on your statement.

Refunds are processed within approximately five- seven (5-7) business days of our receipt of the device. We will send you an email to notify you that we have received your returned device, and we will inspect your returned item after such notification. We will also notify you of the approval or rejection of your refund or exchange, which acceptance or rejection will be in our sole discretion. If approved, your refund will be credited back to the same payment method used to make the original purchase on the Site. If approved, your exchange will be sent to you using the address and shipping instructions on your original order. WE OFFER NO REFUNDS OR EXCHANGES ON REMAINING CREDITS FOR DEVICE´S USE.

If for some reason you do not receive your funds after ten (10) days of receiving your refund message please contact clients support.

Biomagna pro® is effective for the majority of patients within the first two weeks of daily use, but some customers may require up to four weeks to experience positive results. If you need a few extra days, we have no problems to extend the refund period, just email us at

In order to properly process the returning shipment, the sender of the device must be the same as the recipient of the original package.

For any assistance with your return, please send an email to: